Returns & Exchange

If a piece isn't right, we'll fix it. You have 14 days from the day you receive your order to exchange it or return it.

The short version

  • 14 days from delivery to request an exchange or a return
  • The piece must be in its original condition — unworn, unwashed, with its tags and packaging
  • Exchange: different size or a different piece, whichever you prefer
  • Return: full refund of the product value

How to start

  1. Message us on WhatsApp: +20 10 3843 5133 with your order number
  2. Tell us what you'd like — exchange or return — and why
  3. We arrange the pickup and tell you exactly what happens next

Refund timing

Once the piece reaches us and we've checked it, the refund is issued within 3 to 7 business days. Cash-on-delivery orders are refunded by the method we agree with you.

What we can't take back

  • Pieces that have been worn, washed or perfumed
  • Pieces without their tags or original packaging
  • Underscarves and hijab pins — for hygiene reasons, unless the item arrived faulty
  • Requests made after the 14 days have passed

If the piece arrived faulty or wrong

That one is on us. Send us a photo on WhatsApp and we'll replace it or refund you in full — and we cover the return shipping. You don't pay anything.

Don't want to deal with any of this? Inspect the parcel before you pay. If it isn't what you expected, refuse it at the door and pay only the shipping fee.